How do I return?
Enter your order number and email address in the form provided.
You will get a confirmation email with further instructions once the return request is approved.
Please do not send products back to us until you have received a confirmation email.
What items are returnable?
You can return your items within 14 days of receipt of your order.
Products must be unopened in original packaging.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, after that it take 2-3 working days to arrive back in your bank account.
I want an exchange, not a refund.
We are happy to facilitate an exchange, just order the product that you would like and make payment. Then, come back here and complete this process. Your first order will be refunded following the policy and criteria detailed on this page.
14 days from receipt of the item if you are returning an item because you have changed your mind or if you are exchanging an item, when we receive the product it will be tested. If the product has physical damage, or the original packaging and accessories are not included, the refund will be refused and there will be an additional shipping fee to return the product to you.
Defective or Damaged When Received
14 days from receipt of the item for an Item that was defective or damaged when received. After we receive the product it will be tested. If the product is working as described, has any physical damage and/or the original packaging and accessories are not included, the refund/exchange will be refused and there will be an additional shipping fee to return the product to you.
Are There Any Charges for Return?
There are no charges for return
Original shipping charges are non-refundable unless the item is defective or not as described.
You are responsible for the charges of the return shipping. If you prefer you can return the product to any branch throughout the Republic of Ireland for free. Please process your return on our page before visiting the branch.
Warranty or Products Purchased in any of our Physical Stores.
Products can be returned within 14 days for refund or exchange, they must be unused, in their original packaging and re-sellable.
Replacements, refunds and credit notes
Information
If you buy unfit or faulty goods you are entitled to a replacement, a repair or a refund. Whether you are entitled to a replacement, repair or a refund can depend on the goods in question and other circumstances. The Competition and Consumer Protection Commission (CCPC) provide examples of when you can expect a replacement, repair or a refund on the CCPC website.
If you are entitled to a refund it is worthwhile noting that the retailer or supplier of services can give a refund in cash, cheque or to a credit card account. If you are returning goods that are faulty you do not have to accept a credit note or a voucher. The differences between refunds, credit notes and vouchers are explained below.
- A refund means the retailer returns the money you paid for faulty goods. If you originally paid for the goods on a credit or debit card, the retailer may refund the credit or debit card instead of giving cash. If your consumer complaint is valid a retailer cannot insist on giving you a credit note instead of a refund.
- A credit note is a paper note issued by a retailer to a customer when goods are returned. A credit note acts like a voucher that can only be used in the particular shop or chain of shops that issued the credit note. If you are returning goods that are faulty you do not have to accept a credit note. Instead, you can ask for a repair, a replacement or a refund depending on the goods in question and other circumstances. If you accept a credit note you may not be able to ask for a refund afterwards.
- A voucher is a paper note or a card. Generally you can only use a voucher with a particular service provider or retailer. When you buy a voucher, the terms of the voucher should be stated (for example how long the voucher is valid for). You have no rights if you lose a voucher.
Remember, if you change your mind about a product you are not entitled to either return the goods or to a refund. In this case, a retailer may give you a refund or a credit note to the value of the goods but they are not obliged to do so.
You should always ask for a receipt when you are buying goods or services.
Each consumer case is different and there are few hard and fast rules so contact the Competition and Consumer Protection Commission or other consumer protection organisation to find out exactly what your rights are.
