How do I return?

Enter your order number and email address in the form provided.
You will get a confirmation email with further instructions once the return request is approved.

Please do not send products back to us until you have received a confirmation email. 

What items are returnable?

You can return your items within 14 days of receipt of your order.

Products must be unopened in original packaging.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, after that it take 2-3 working days to arrive back in your bank account.

I want an exchange, not a refund.

We are happy to facilitate an exchange, just order the product that you would like and make payment. Then, come back here and complete this process. Your first order will be refunded following the policy and criteria detailed on this page.

14 days from receipt of the item if you are returning an item because you have changed your mind or if you are exchanging an item, when we receive the product it will be tested. If the product has physical damage, or the original packaging and accessories are not included, the refund will be refused and there will be an additional shipping fee to return the product to you.

Defective or Damaged When Received

14 days from receipt of the item for an Item that was defective or damaged when received. After we receive the product it will be tested. If the product is working as described, has any physical damage and/or the original packaging and accessories are not included, the refund/exchange will be refused and there will be an additional shipping fee to return the product to you.

Are There Any Charges for Return?

There are no charges for return

Original shipping charges are non-refundable unless the item is defective or not as described.

You are responsible for the charges of the return shipping. If you prefer you can return the product to any branch throughout the Republic of Ireland for free. Please process your return on our page before visiting the branch.

Warranty or Products Purchased in any of our Physical Stores.

Products can be returned within 14 days for refund or exchange, they must be unused, in their original packaging and re-sellable.

Replacements, refunds and credit notes